Internet Explorer unusable Windows 10 1709

Touch-It not working as expected? Report problems and share solutions!
twhughes
Posts: 6
Joined: Thu Jun 27, 2019 8:14 am

Internet Explorer unusable Windows 10 1709

Postby twhughes » Thu Jun 27, 2019 9:27 am

Hi,

We have Windows 10 1709 and we are trying to evaluate Touch-It Virtual Keyboard's suitability for our 200 device fleet of panasonic toughpads.

However, we have a reproducible issue when this software that makes Internet Explorer unusable when attempting to enter an address that is not the default home page or when using it in the search field. The computer CPU goes to 100%, but not necessarily for IE.

Opening an IE shortcut for our home page from the desktop will open but takes along time to do it with the CPU heavily utilised to get there. The home page doesn't have Enhanced Protected Mode applied.

Opening an IE short cut to something other than our home page (eg google) causes IE to open after a very long time. But then it is a non-responsive browser that doesn't render the web page - basically useless. Everything other then our home page does have Enhanced Protected Mode applied.

Is there a known issue with Internet Explorer 11 on Windows 10 1709. Is there any fixes to resolve this issue? If not, we will need to explore alternative software. Thanks

twhughes
Posts: 6
Joined: Thu Jun 27, 2019 8:14 am

Re: Internet Explorer unusable Windows 10 1709

Postby twhughes » Thu Jun 27, 2019 9:46 am

Note that we get the same issue when trying to open a Favourite from within IE.

Event viewer Application Log is showing the iexplore.exe as a faulting application.
Event ID 1000
Task category (100)

Faulting application name: iexplore.exe, version: 11.0.16299.371, time stamp: 0x54396d87
Faulting module name: ntdll.dll, version: 10.0.16299.936, time stamp: 0x95231a81
Exception code: 0xc0000008
Fault offset: 0x00000000000a3e7a
Faulting process id: 0x17d0
Faulting application start time: 0x01d52cbb0eebfae0
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 53bc111c-0419-4c41-9d25-5d64aa9a547e
Faulting package full name:
Faulting package-relative application ID:

User avatar
chessware
Site Admin
Posts: 369
Joined: Sat Jun 22, 2013 11:26 am
Contact:

Re: Internet Explorer unusable Windows 10 1709

Postby chessware » Fri Jun 28, 2019 8:53 am

We do not encounter any issue with Internet Explorer 11 on Windows 10 1709 but with Edge.

We are investigating.

User avatar
chessware
Site Admin
Posts: 369
Joined: Sat Jun 22, 2013 11:26 am
Contact:

Re: Internet Explorer unusable Windows 10 1709

Postby chessware » Sat Jun 29, 2019 1:25 pm

There was a regression in Windows 1709 regarding the hook management (global memory issue).
Newer Windows versions are not concerned.

So we have added an option to turn off hooking.
2019-06-29 13_08_40-Touch-It Virtual Keyboard - Settings.jpg
Download v5.18

Please let us know.

twhughes
Posts: 6
Joined: Thu Jun 27, 2019 8:14 am

Re: Internet Explorer unusable Windows 10 1709

Postby twhughes » Mon Jul 01, 2019 2:18 am

Thanks. Trying it now.

twhughes
Posts: 6
Joined: Thu Jun 27, 2019 8:14 am

Re: Internet Explorer unusable Windows 10 1709

Postby twhughes » Mon Jul 01, 2019 3:11 am

Looking good so far. Is there a parameter we can use to set that option and others as part of a scripted install? Need to package this up. Thanks

User avatar
chessware
Site Admin
Posts: 369
Joined: Sat Jun 22, 2013 11:26 am
Contact:

Re: Internet Explorer unusable Windows 10 1709

Postby chessware » Mon Jul 01, 2019 8:29 am

That's good to hear!

Settings are stored in the registry :
HKEY_LOCAL_MACHINE\SOFTWARE\Chessware\Touch-It\Setup
HookON = 0

twhughes
Posts: 6
Joined: Thu Jun 27, 2019 8:14 am

Re: Internet Explorer unusable Windows 10 1709

Postby twhughes » Wed Jul 10, 2019 5:37 am

Hi,
This is working well. Can we move this revision to stable? Thanks.

twhughes
Posts: 6
Joined: Thu Jun 27, 2019 8:14 am

Re: Internet Explorer unusable Windows 10 1709

Postby twhughes » Wed Jul 10, 2019 6:25 am

Also, which registry key controls the option to "Disable with external keyboard"? Thanks

User avatar
chessware
Site Admin
Posts: 369
Joined: Sat Jun 22, 2013 11:26 am
Contact:

Re: Internet Explorer unusable Windows 10 1709

Postby chessware » Thu Jul 11, 2019 11:14 am

HIDDisable = Disable with external keyboard


Return to “Problems and solutions”

Who is online

Users browsing this forum: No registered users and 1 guest