Problems with touchit service

Touch-It not working as expected? Report problems and share solutions!
Julen
Posts: 2
Joined: Mon Mar 28, 2022 12:46 pm

Problems with touchit service

Postby Julen » Tue Mar 29, 2022 3:53 pm

Good afternoon

My company are using this virtual keyboard since 2 years with a custom template but recently, we are having many problems with our customers with this virtual keyboard.
Many panel PCs have the same problem, the virtual keyboard doesn't appear in the screen when they are gonna write the operator.
That PCs are tactile and our configuration are designed to be used without a physical keyboard.

The only solution is kill the service and launch touchit again but our clients haven't got access to any PC configuration, only chrome browser.
Attachments
Captura.PNG
This is one capture of one client and the keyboard. The keyboard should goes up until the black zone and showing all the buttons but part of the keyboard keeps hide and they couldn't press the option "hide keyboard" or write without problems.

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chessware
Site Admin
Posts: 389
Joined: Sat Jun 22, 2013 11:26 am
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Re: Problems with touchit service

Postby chessware » Mon Apr 04, 2022 11:50 am

We are aware of this and working on it.

By the time, please try turning off animation in the settings.

Julen
Posts: 2
Joined: Mon Mar 28, 2022 12:46 pm

Re: Problems with touchit service

Postby Julen » Thu Apr 28, 2022 1:57 pm

Good afternoon

We are having the same problem even turning off the keyboard's animation.
We need to know where is the problem and how fix it because we have some customers affected.


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