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CAPTCHA missing during checkout

Posted: Wed Jan 15, 2020 8:34 pm
by AMG
We are attempting to purchase a license from your website. However, when we reach the bottom of the checkout page, the CAPTCHA image will not display. We only see a broken image icon. We've tried multiple browsers and multiple computers with no success. Screenshot of what we are seeing:

Image

Any assistance would be much appreciated.

Re: CAPTCHA missing during checkout

Posted: Fri Jan 17, 2020 5:20 am
by chessware
Thank you for your feedback.
This should be fixed now.

Re: CAPTCHA missing during checkout

Posted: Fri Jan 17, 2020 5:59 pm
by AMG
Thanks for getting back to me. Unfortunately, even though a CAPTCHA is no longer requested, we still receive an error that says, "Please solve Captcha correctly," when we try to place our order:

Image

Re: CAPTCHA missing during checkout

Posted: Sat Jan 18, 2020 4:02 am
by chessware
The CAPTCHA plugin we use seems buggy, we turned it off.
Please try again.

Sorry about that!

Re: CAPTCHA missing during checkout

Posted: Fri Jan 24, 2020 2:48 pm
by AMG
Thank you. We were able to purchase the license.