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Problems with touchit service

Posted: Tue Mar 29, 2022 3:53 pm
by Julen
Good afternoon

My company are using this virtual keyboard since 2 years with a custom template but recently, we are having many problems with our customers with this virtual keyboard.
Many panel PCs have the same problem, the virtual keyboard doesn't appear in the screen when they are gonna write the operator.
That PCs are tactile and our configuration are designed to be used without a physical keyboard.

The only solution is kill the service and launch touchit again but our clients haven't got access to any PC configuration, only chrome browser.

Re: Problems with touchit service

Posted: Mon Apr 04, 2022 11:50 am
by chessware
We are aware of this and working on it.

By the time, please try turning off animation in the settings.

Re: Problems with touchit service

Posted: Thu Apr 28, 2022 1:57 pm
by Julen
Good afternoon

We are having the same problem even turning off the keyboard's animation.
We need to know where is the problem and how fix it because we have some customers affected.