Keyboard is stuck

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XUN
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Joined: Fri Jun 16, 2017 2:05 pm

Keyboard is stuck

Postby XUN » Fri Jun 16, 2017 2:40 pm

Hello guys,

sadly we got the issue that sometimes the keyboard is stuck like one the screenshot. We have the newest release of the software and use windows 10 as OS.When the issue come up we need to restart the whole pc. Can someone help us out here? Is the issue already known?

Thank you and kind regards,
XUN
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chessware
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Re: Keyboard is stuck

Postby chessware » Fri Jun 16, 2017 4:39 pm

We had such an issue which was fixed in 5.11. You are the only one reporting it on 5.12.

Is it happening every time or sporadically?
Can you tell us more about your app? C++, Qt, a web page (which browser), etc. ?
Are you running in assigned access?

XUN
Posts: 2
Joined: Fri Jun 16, 2017 2:05 pm

Re: Keyboard is stuck

Postby XUN » Mon Jul 03, 2017 12:28 pm

Hi,

the issue is happening sporadically.
We use the keyboard for input in the chrome Kiosk-App.
The system isnt running in assigned access, we just disable the windows explorer.

renierj
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Joined: Fri Jul 07, 2017 2:25 pm

Re: Keyboard is stuck

Postby renierj » Fri Jul 07, 2017 2:32 pm

Good Day

We are experiencing a similar issue, the keyboard at least disappear on our side, but leave a blank space at the bottom of the screen or in a way it leaves the screen in a lifted position. Screen shot attached.
We using Windows 10 Pro 64bit, and so far we facing this issue on roughly 30 of the 250 machines that we have deployed this to, all exactly the same hardware and setup, and after restart it will work fine for a day or 2.
ChesswareKeyboard issue.png

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chessware
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Re: Keyboard is stuck

Postby chessware » Sat Jul 08, 2017 9:57 am

Please turn off all animations and let us know if there is any improvement.
2017-07-08 09_51_37-Touch-It Virtual Keyboard - Settings.png

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chessware
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Re: Keyboard is stuck

Postby chessware » Sun Jul 16, 2017 11:06 am

We have fixed a GDI handle leak which seems to be the cause of this issue.
After some time, the handle count limit was reached involving display issues.

Please give a try to version 5.13 beta 9.

renierj
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Re: Keyboard is stuck

Postby renierj » Wed Aug 16, 2017 4:18 pm

Good day Guys

Sorry for only getting back now, we have tried the animation options and the newer version and still the same issue come up.
We have managed to reproduce the issue now, it seems like when you select a text box the first time it works perfectly fine and if you leave it a couple of minutes and select the same text box again then it triggers the screen position to get stuck

renierj
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Joined: Fri Jul 07, 2017 2:25 pm

Re: Keyboard is stuck

Postby renierj » Thu Aug 17, 2017 2:12 pm

Good Day
We have managed to figure out when it triggers the screen position to get stuck, but still not sure how to fix this, when you have the touch keyboard open and you scroll at the same time the web page you are on and the keyboard close again, the screen will say in the position the keyboard moved it to. This only seem to be happening while you have firefox open in fullscreen/kiosk mode, we make use of the mkiosk plugin on firefox.

renierj
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Re: Keyboard is stuck

Postby renierj » Mon Sep 04, 2017 9:23 am

Good Day

Still no response from Chessware, we have tried about everything now, and still can get the issue resolved.

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chessware
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Re: Keyboard is stuck

Postby chessware » Mon Sep 04, 2017 3:32 pm

We have identified an issue and working on it.

If you over scroll the window bounces in the direction you over scrolled.
This displacement is reported like any other move. The problem is that the keyboard stops managing the window as soon as it is moved by other means than the UI Helper engine (usually, this is the user who clicks and drags the title bar).

As a temporary workaround, please turn off bouncing effect.
Navigate to HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch and set Bouncing to 0.


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