CAPTCHA missing during checkout

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AMG
Posts: 3
Joined: Wed Jan 15, 2020 8:28 pm

CAPTCHA missing during checkout

Postby AMG » Wed Jan 15, 2020 8:34 pm

We are attempting to purchase a license from your website. However, when we reach the bottom of the checkout page, the CAPTCHA image will not display. We only see a broken image icon. We've tried multiple browsers and multiple computers with no success. Screenshot of what we are seeing:

Image

Any assistance would be much appreciated.

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chessware
Site Admin
Posts: 372
Joined: Sat Jun 22, 2013 11:26 am
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Re: CAPTCHA missing during checkout

Postby chessware » Fri Jan 17, 2020 5:20 am

Thank you for your feedback.
This should be fixed now.

AMG
Posts: 3
Joined: Wed Jan 15, 2020 8:28 pm

Re: CAPTCHA missing during checkout

Postby AMG » Fri Jan 17, 2020 5:59 pm

Thanks for getting back to me. Unfortunately, even though a CAPTCHA is no longer requested, we still receive an error that says, "Please solve Captcha correctly," when we try to place our order:

Image

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chessware
Site Admin
Posts: 372
Joined: Sat Jun 22, 2013 11:26 am
Contact:

Re: CAPTCHA missing during checkout

Postby chessware » Sat Jan 18, 2020 4:02 am

The CAPTCHA plugin we use seems buggy, we turned it off.
Please try again.

Sorry about that!

AMG
Posts: 3
Joined: Wed Jan 15, 2020 8:28 pm

Re: CAPTCHA missing during checkout

Postby AMG » Fri Jan 24, 2020 2:48 pm

Thank you. We were able to purchase the license.


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